W77's Privacy Policy — Your data is safe with us

W77 is a trusted online gaming platform delivering a premium gaming experience for players in Bangladesh. Our privacy policy is the foundation of the trust between us and you.

The purpose of this privacy policy is to clearly inform you of what data w77 collects, why and how it is used, who it may be shared with, and what rights you have over your own information. w77's privacy policy has been developed in line with international data protection standards.

We believe every player's personal data belongs to them. w77 acts as a responsible guardian of that data. We encourage you to read this privacy policy in full before registering on our platform.

W77 collects two types of information — what you provide directly, and data gathered automatically as you use the platform.

W77 uses the information it collects for the following purposes:

• Account Management: For registration verification, login security, and overall account management.
• Financial Transaction Processing: For identity verification during deposit acceptance and withdrawal processing.
• Customer support: Your information is used to resolve issues and provide effective support.
• Fraud prevention: To detect suspicious activity and ensure the security of the platform.
• Legal Obligations: Necessary records are retained to comply with applicable laws and regulations.
• Service Improvement: For anonymous analytics to further improve your gaming experience.
• Promotional communications: To inform you of special offers and updates, with your consent.

W77 never uses your information beyond the purposes stated above. Every use of your data has a clear legal basis — whether that is your consent, a legal obligation, or our legitimate business interests.

W77 does not sell your personal data to any third party. However, your information may be shared in the following limited circumstances:

• Payment processors: Only the information necessary to verify transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Law Enforcement: We are required to provide relevant information in response to court orders or legal notices.
• Fraud investigation authorities: Information may be disclosed to regulatory authorities where money laundering or fraud is suspected.
• Technology service providers: Data is shared on a limited basis with hosting and cybersecurity partners, all of whom are bound by strict confidentiality agreements.

The w77 website and app use the following types of cookies:

• Essential Cookies: For maintaining login sessions and ensuring security. Disabling these cookies will prevent the website from functioning properly.
• Functional Cookies: To remember your preferred language, display settings, and other preferences.
• Analytics cookies: To understand which parts of the website are used most. This data is fully anonymized.

You can block or delete non-essential cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features.

How long w77 retains your data depends on the type of information and applicable legal requirements:

• Account Information: Retained while your account is active and for 5 years after closure.
• Financial Transaction Records: Retained for a minimum of 7 years as required by law.
• Gaming log: Retained for up to 3 years for fraud prevention purposes.
• Support Contact: Retained for up to 2 years after last contact.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies expire after a maximum of 12 months.

Once the designated retention period expires, w77 will securely and permanently delete or anonymize your data.

Every registered user on w77 has the following rights over their own data:

• Right to access: You may request a complete list of the data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or outdated information.
• Right to erasure: You may request deletion of your data under certain circumstances.
• Right to restrict processing: You may object to certain types of data processing at any time.
• Right to Withdraw Consent: Consent to marketing communications may be withdrawn at any time.
• Right to data portability: You may request an export of your data in a structured format.

W77 uses a multi-layered security framework to keep your information protected:

• SSL/TLS Encryption: Every connection is protected by 256-bit SSL encryption, ensuring your data cannot be read by anyone during transfer.
• Two-factor authentication (2FA): An additional verification method is available for use at login.
• Firewall & DDoS protection: Advanced firewall and DDoS protection are active at all times.
• Regular security audits: Regular penetration testing is conducted by third-party cybersecurity experts.
• Suspicious Activity Monitoring: Our 24/7 automated system detects unusual logins or transactions and takes immediate action.

Please note that no method of transmission over the internet is 100% secure. Keep your account password strong and never share it with anyone.

W77 strictly does not provide gaming services to anyone under 18. To protect minors, we take the following measures:

• Age verification is mandatory at registration — proof of age must be provided via national ID card or birth certificate.
• Additional verification is applied to suspicious accounts.
• If a minor's account is identified, it will be immediately closed and any associated funds will be returned.
• W77 does not knowingly collect or store any information from minors.

W77 reserves the right to update this privacy policy when necessary. In the event of any changes:

• The updated policy takes effect from the date it is published on the website, and the revision date will be noted at the top of the page.
• Registered users will be notified by email or app notification of any significant changes.
• Continued use of w77 after any changes will be considered acceptance of the updated Privacy Policy.
• If you do not agree to the updated policy, please request account closure and withdraw any remaining funds.

We recommend reviewing our privacy policy from time to time to stay up to date with the latest information.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch. w77's data protection team reviews every request with care.

• Email: [email protected]
• Response Time: Up to 7 business days
• Support Available: 24 hours a day, 7 days a week